"There are six components to an apology – and the more of them you include when you say you’re sorry, the more effective your apology will be, according to new research.
"But if you’re pressed for time or space, there are two elements that are the most critical to having your apology accepted.
...
"The first study involved 333 adults recruited online through Amazon’s MTURK program. All the participants read a scenario in which they were the manager of an accounting department that was hiring a new employee."
https://news.osu.edu/news/2016/04/12/effective-apology/
Author: Jeff Grabmeier
Date: April 12, 2016
...
"The first study involved 333 adults recruited online through Amazon’s MTURK program. All the participants read a scenario in which they were the manager of an accounting department that was hiring a new employee."
https://news.osu.edu/news/2016/04/12/effective-apology/
Author: Jeff Grabmeier
Date: April 12, 2016